Frequently asked questions

Pay on delivery option is only available for orders within Nairobi (when we use our riders for delivery) Pay on delivery does not apply if; You send your own rider/delivery guy You are outside Nairobi

Yes, our whatsapp number is 0705536531

At Upscale kitchenware we’re proud of our product quality, value and wide selection. If the item delivered is faulty, wrong item or sold out item, we will offer either an exchange and delivery fee is on us. However , for any other reason, we can only offer an exchange and delivery fee is catered by the customer. As per our policy, Refund is only offered incase of sold out items. Please note we do not offer sizing returns nor exchanges. Be sure of the size when purchasing. Our WhatsApp representative is ready to help with this..

Yes! We are located at veteran house along Moi avenue next to bihi towers

You pay only what our riders or shipping company charges – we never charge extra handling fees! When you provide a delivery address on the shopping cart checkout page, you will receive our most accurate shipping rate quote based on your location through WhatsApp. Although we make every effort to ensure these quotes are accurate, we reserve the right to rectify delivery fee if rates are lower than your location.